Nov 13, 2020
Jeffrey Cohen quoted in National Magazine on client management
Jeffrey Cohen was quoted in the Canadian Bar Association's National Magazine on the firm's approach to client management.
Clients are also dealing with unknowns, and it is changing how firms are addressing client management and fee structures.
Jeffrey Cohen, the managing partner at Torkin Manes LLP, says the Toronto-based firm decided early on not to push on fee collection. Instead, the firm encouraged clients to keep communication lines open even if it meant having more conversations to stay informed on what was transpiring with their client's business.
"It's not about just maximizing our revenue or maximizing our profit all the time, it really is about the strong relationships we have with the clients," says Cohen.
Read the full article in the National Magazine.
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